Reference

Terms That Cover How We Work Together

These terms set out what you agree to when you open an account on bottoto and use our lobby — slots, live tables, and sports markets — via DANA, OVO, or GoPay. Access depends on local law and is available only in eligible regions.

Account Holder AgreementDANA · OVO · GoPay DepositsEligible Regions OnlyMobile & Desktop AccessAccount Wallet Terms
bottoto Terms That Cover How We Work Together
CONTACT OUR TEAM

How to Reach Us About These Terms

Live Chat Open the chat widget from any lobby page. Our team can clarify specific clauses, account status, or wallet-linked deposit queries during support hours.
Email Support Send account and terms queries to our support address shown in your account dashboard. Include your account ID and the relevant transaction reference for faster handling.
Account Help Centre Your account settings page includes a Help section with answers to common terms questions — account limits, wallet verification steps, and closure requests are covered there.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Handling

Account Data Retention

We keep your account records — deposit history, wager logs, withdrawal requests — for as long as your account is active and for a period after closure, in line with applicable requirements.

Cookie and Session Use

We use session cookies to keep you logged in across your DANA, OVO, or GoPay deposit flow. You can manage cookie preferences through your browser, though some lobby features require session cookies to work.

Requesting Account Changes

To update your registered wallet — switching from OVO to GoPay, for example — submit a request through the account verification page. Changes require ID confirmation before they take effect.

Who to Contact for Data Requests

For data access, correction, or deletion requests tied to your account, reach out via the email address listed in your account dashboard. Include your account ID in the subject line.

Common Questions About These Terms

If something in our terms is unclear, these answers cover what most people want to know. For anything else, our support team handles account-specific questions through live chat or email.

These terms apply to anyone who opens an account on bottoto and uses our lobby, including deposits via DANA, OVO, or GoPay. Access is available only where local law in your region permits it.

We will notify you through your registered account contact before any material change takes effect. If you keep using the platform after the update date, that counts as acceptance of the revised terms.

We may suspend or permanently close your account. Any pending withdrawal tied to a wallet — OVO, DANA, or GoPay — may be held pending review if a terms breach is under investigation.

Submit a closure request through the Help section in your account settings. We will confirm the request, process any eligible outstanding withdrawal to your registered wallet, and deactivate your login.

Yes. Contact our support team with your account ID and the transaction reference. We review all disputes against our server-side transaction logs and aim to respond within the timeframe stated in your account help centre.

Yes. The same account terms cover your entire lobby — slot rooms, live baccarat tables, and sports markets including football fixtures. Each product area may carry additional rules shown at the point of play.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.